Terms & Conditions

Welcome to Duali! These Terms and Conditions ("Terms") govern your access to and use of www.duali.in ("Website") and any purchase made through it. By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.

Eligibility

  • You must be at least 18 years old or the age of majority in your jurisdiction to use our website.
  • By using the Website, you confirm that you meet this requirement.

Products & Pricing

  • All products are subject to availability.
  • We strive to display product images and descriptions as accurately as possible but cannot guarantee precise colour or finish due to screen variations.
  • Prices are listed in Indian Rupees and may change without prior notice.
  • Taxes are additional unless stated otherwise.
  • Our products are handmade so there might be minor variation from product to product.

Orders & Payments

  • You agree to provide accurate, complete, and up-to-date information when placing an order.
  • We may cancel or refuse orders at our sole discretion for reasons including suspicion of fraud, incorrect pricing, or unavailable stock.
  • Accepted payment methods include credit/debit cards, UPI, net banking, and wallets through secure gateways. We do not store any payment information.

Shipping & Delivery

  • Orders are typically dispatched within 24–48 hours and delivered within 5–7 working days within India. For handmade products it may take longer.
  • For international orders, the customer is responsible for customs duties and taxes.
  • Delivery timelines are estimates and delays caused by third parties (e.g., couriers) are beyond our control.
  • Risk of loss transfers to you upon dispatch.

Returns & Refunds

  • Returns are accepted only for damaged, defective, or incorrect products.
  • Raise a return request within 48 hours of delivery by emailing photos (and video if required) to support@duali.store.
  • Returned products must be unused and in original packaging.
  • Approved returns are eligible for store credit or replacement.

Your Account

  • You are responsible for maintaining the confidentiality of your account and password.
  • We reserve the right to suspend or terminate accounts found to be misused or involved in unlawful activity.

Intellectual Property

  • All Website content, including images, text, logos, and designs, is owned or licensed by Duali and protected by applicable intellectual property laws.
  • You may not copy, reproduce, or use any content without our prior written consent.

User Conduct

You agree not to:

  • Use the site for unlawful purposes.
  • Upload or transmit harmful code.
  • Violate intellectual property rights.
  • Mislead, harass, or harm others.

Disclaimers

  • Products and services are provided "as is" without warranties of any kind.
  • We do not guarantee uninterrupted, secure, or error-free access to the Website.

Limitation of Liability

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our Website or products.

Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Disputes will be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

Changes to Terms

  • We reserve the right to update these Terms at any time. Changes will be effective upon posting.

Privacy Policy

Effective Date: 21st July 2025

Duali ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

  1. What We Collect:
    • Name, email, phone number, address
    • Order and payment details (processed through secure gateways)
    • Device/browser data, IP address, and cookies
  2. Why We Collect:
    • To process orders and deliver products
    • To respond to inquiries and provide support
    • To send updates or offers (opt-out anytime)
  3. Cookies & Tracking:
    • We use cookies to enhance your shopping experience and analyze traffic.
    • You can control cookie preferences in your browser settings.
  4. Sharing & Security:
    • We do not sell or rent your data.
    • We may share data with service providers (e.g., couriers, payment gateways) under strict confidentiality.
    • We use security measures to protect your data but cannot guarantee complete internet security.
  5. Your Rights:
    • You may request access, correction, or deletion of your data.
    • Contact us at support@duali.store

Returns Policy

We take pride in offering high-quality products and aim to ensure your dissatisfaction.

  1. Eligibility for Returns:
    • Only accepted for products that are damaged, defective, or incorrect
    • Requests must be submitted within 48 hours of delivery
    • Items must be unused, in original packaging, and accompanied by proof of purchase
  2. Return Process:
    • Email us at support@duali.store with:
      • Order number
      • Photos (and video if applicable) of the issue
    • Await approval confirmation from our team
    • We will arrange reverse pickup where available
  3. Non-Returnable Items:
    • Custom or personalized orders
    • Items returned without original packaging
    • Products damaged due to misuse
  4. Need Help?

Shipping Policy

We deliver across India and selected international locations.

  1. Dispatch Timelines:
    • Orders are typically dispatched within 24–48 hours of order confirmation.
  2. Delivery Timelines:
    • Domestic: 5–7 working days
    • International: 7–15 working days (may vary depending on customs processing)
  3. Tracking Orders:
    • Once shipped, tracking details are emailed/SMSed to you
    • You can also check order status under 'My Orders' after logging in
  4. Note:
    • Delivery delays may occur due to unforeseen circumstances such as weather or courier issues
    • We are not responsible for customs duties or import taxes for international deliveries

Legal Disclaimer & Cookies Notice

  1. Legal Disclaimer
    • The information provided on this Website is for general informational purposes only. All product specifications and availability are subject to change without notice. While we strive to ensure accuracy, we make no warranties about the completeness, reliability, or suitability of the content for any purpose. Use of this Website and any reliance you place on such information is strictly at your own risk.
  2. Cookies Notice (for pop-up)
    • "We use cookies to enhance your browsing experience and analyze site traffic. By clicking ‘Accept All Cookies,’ you agree to the storing of cookies on your device. You can manage your preferences in the settings. [Accept All Cookies] [Manage Preferences]"

Thank you for shopping with Duali!